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Terms & conditions
The Orijin Tea e-shop & store is operated by
XIN RONG INTERNATIONAL spol. s r.o.
Charvátova 1988/3, 110 00 Prague 1–New Town
registered under file number C 60397 at the Municipal Court in Prague
Company ID: 25677519 | VAT ID: CZ25677519
For orders over CZK 1,800, shipping is free.
Purchase Agreement
Every order is binding (Civil Code §§ 544–545, Act No. 40/1964 Coll.) according to our terms and conditions. By submitting an order, you confirm that you have read the terms and conditions of our online store orijin.cz and agree to the terms and conditions below — with reference to §273 of the Commercial Code.
The purchase agreement is created when the seller accepts the buyer’s order. All orders submitted via the order form, by e-mail, or by phone are binding. The subject of the agreement is the goods listed in the purchase agreement (order). The purchase agreement is concluded by the seller’s formal confirmation of the order.
Order
- You place an order by following the process described in detail in the guide How to shop. There is no minimum order value.
- After submitting the order, its confirmation will be sent to you automatically by e-mail. If you find any discrepancies in this confirmation, contact us immediately by e-mail or phone. If you did not receive this confirmation, it means you entered your billing details incorrectly or provided an incorrect e-mail address.
- If an item is not in stock, we will contact you as soon as possible to agree on the next steps.
- For purchases of CZK 1,800 or more, we do not charge a shipping fee (in this case the shipping price is automatically CZK 0).
- Offer prices listed on orijin.cz are valid at the time of ordering. All prices, including promotional ones, are valid until revoked or while stocks last.
- All prices listed in our e-shop are final (including VAT).
- The buyer may cancel the order at any time up to the moment it is dispatched, when the shipping has been paid by us. Orders with personal pickup can be cancelled at any time.
Payment methods:
- online by payment card (GoPay)
- cash on delivery: payment in cash/card upon delivery of the goods
- bank transfer to our account (if payment is not received within 15 business days, the order will be cancelled)
- in cash or by card in person at our store
We do not charge for packaging materials. Each parcel includes a payment document, which must be retained in case of returns or claims.
Shipping options:
Zásilkovna + Czech Post — Balík Do ruky (“Parcel to Hand”)- When paying by card or bank transfer CZK 108
- When paying cash on delivery CZK 143
Zásilkovna — pickup at one of the Zásilkovna branches- When paying by card or bank transfer CZK 70
- When paying cash on delivery CZK 97
Zásilkovna + InTime The most economical delivery to your address — automatic assignment of the highest-quality courier (DPD, InTime, GEIS, …)
- When paying by card or bank transfer CZK 95
- When paying cash on delivery CZK 122
Personal pickup is freeReceiving the parcel — claims for mechanical damage during transport
Please check the condition of the parcel packaging upon receipt. If the parcel shows defects, open it only in the presence of the postal worker. In case of any doubts, refuse to accept the parcel. Draw up a report on the defect found with the carrier (the parcel will be returned to the sender) and inform us immediately so we can agree on the next steps. The terms of Czech Post and other couriers allow damaged parcels to be claimed within two days of receipt.
If you accept the parcel and discover damage or loss of contents later than within two days, we can no longer participate in any potential claims procedure between you and the delivery company. We cannot consider later claims!
Uncollected parcels
All parcels are assigned a tracking number. Once the parcel has been dispatched, you will find the parcel number in your account and/or in an e-mail message. If a valid phone number is provided with the order, you will also be informed about parcel status by SMS messages from the carrier.
Failure to accept or collect a dispatched parcel constitutes a breach of the purchase agreement (the goods were not taken over) and gives rise to a claim for recovery of shipping costs. If the recipient fails to accept or collect the parcel, we charge wasted postage and return fees.
Undelivered parcels by Czech Post are usually stored at your delivery post office for seven (7) days. If you cannot pick up the parcel in time, wish to have it redelivered, or sent to another address, you can use the online Change of delivery service of Czech Post. All necessary details can be found in your account, in your e-mail, and/or in SMS messages from Czech Post.
Order cancellation by the store operator
We reserve the right to cancel an order or part of it if the goods are no longer manufactured or supplied, are not in stock, or if the price has changed significantly.
You will be informed about the cancellation or modification of the order for the above reasons, and further steps will be agreed with you.
We reserve the right to request advance payment by bank transfer from customers who caused us losses with a previous order by failing to collect the delivered parcel at the post office, causing it to be returned to us, and to add the wasted postage.
Claims Procedure
The claims procedure is governed by Act No. 40/1964 Coll., the Civil Code, as amended by Act No. 136/2002 Coll. The warranty does not cover defects arising from improper use, wear and tear caused by normal use, or defects for which a lower price was agreed.
Please follow this procedure when making a claim:
Inform us of the claim by phone or e-mail. Include your name, surname, and the reason for the claim. The proof of purchase must be returned with the goods; without it, the claim will not be processed. Send the goods as an insured parcel; cash-on-delivery shipments will not be accepted. Postage costs are non-refundable.
Returned goods
Goods may be returned unused, undamaged, complete, and in the original packaging within 14 days of receiving the parcel without giving a reason. The goods must be fit for resale. Inform us of the return by phone or e-mail. The proof of purchase must also be returned with the goods; without it, receipt of the goods and subsequent refund cannot be processed. After checking the condition and completeness of the goods, your money will be refunded by bank transfer to your account. Please include your account number and bank code.
Only the amount paid for the goods will be refunded, not the postage. Send the goods as an insured parcel; cash-on-delivery shipments will not be accepted.
All information about buyers is used solely for processing orders and communicating with customers. We also keep only statistical data on order amounts to provide discount vouchers for registered customers. Information about buyers is stored in accordance with the applicable laws of the Czech Republic and the European Union, in particular the Personal Data Protection Act No. 101/2000 Coll., as amended, and in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).
By concluding the purchase agreement, the buyer consents to the processing and collection of their personal data in the seller’s database after successful fulfillment of the purchase agreement, until such time as they express disagreement with this processing.
The buyer has the right to access their personal data, the right to have it corrected, and other legal rights to this data. Personal data can be removed from the seller’s database at the buyer’s request. Buyers’ personal data is fully secured against misuse.
Only in the case of delivery of goods to the buyer or to a pickup point does the seller reserve the right to provide the carrier or pickup point with the necessary contact details of the buyer to whom the goods are to be delivered. The seller will not provide buyers’ personal data to any other person.
By concluding the contract, the buyer who is an entrepreneur agrees that the seller will retain all documents and information that the seller is required to keep under Act No. 563/1991 Coll., on Accounting, as amended, as well as related regulations.
Final Provisions
The seller reserves the right to change these terms and conditions at any time. The seller will announce this change and its effective date in an appropriate manner on the website or by other suitable means.